Refund & Return Policy

Thank you for choosing Summie Jewelry. We are committed to providing high-quality products and a wonderful in-store experience. Our refund and return policy is designed to be clear and fair, reflecting the custom nature of our primary service.

Please read the following carefully to understand our policies for different products and services.

1. Permanent Jewelry

All sales of permanent jewelry are final.

Due to the custom-fit nature of our service, we cannot offer refunds or returns. Once a chain is measured and cut for you, it is considered a final sale. We will walk you through the process and measure each piece carefully to assure you are happy with your jewelry before we cut and weld.

2. summie warranty

We stand by the quality of our weld and product.

  • Free Re-Weld and Repairs: If your permanent jewelry breaks or tarnishes, we will repair it for you at no charge for up to 1 year from the date of purchase.

  • Lost Items: We are not responsible for lost or stolen jewelry.

For repairs and rewelds of pieces NOT purchased from Summie, a $25 dollars fee applies. If you spend a minimum of $75 dollars with us, the repair fee is waived.

*Proof of purchased is needed in order to qualify for the Summie Warranty.

3. Ready-to-Wear Jewelry

For non-permanent, "ready-to-wear" jewelry purchased from our store, we offer a 14-day return policy.

  • Eligibility: To be eligible for a return, your item must be unworn, in its original condition, and in its original packaging.

  • Process: To initiate a return, please visit our store or contact us at connect@summiejelry.com with your proof of purchase.

  • Refunds: Once your return is received and inspected, we will issue a full refund to your original method of payment.

4. Gift Cards

All gift card sales are final. Gift cards are non-refundable and cannot be redeemed for cash.

5. Appointment Cancellations

We understand that plans can change. If you need to cancel or reschedule your appointment, we kindly request at least 24 hours' notice.

Contact Us

If you have any questions or concerns about our Refund & Return Policy, please get in touch with us.

  • Email: connect@summiejewelry.com  

  • Phone: (239) 205-7629  

  • Address: 9123 Strada Pl #7120, Naples, FL 34108